Today we announce Google Duplex, a new technology for conducting natural conversations to carry out “real world” tasks over the phone. They don’t engage in a conversation flow and force the caller to adjust to the system instead of the system adjusting to the caller. In particular, automated phone systems are still struggling to recognize simple words and commands.

Still, even with today’s state of the art systems, it is often frustrating having to talk to stilted computerized voices that don't understand natural language. In recent years, we have witnessed a revolution in the ability of computers to understand and to generate natural speech, especially with the application of deep neural networks (e.g., Google voice search, WaveNet). Posted by Yaniv Leviathan, Principal Engineer and Yossi Matias, Vice President, Engineering, GoogleĪ long-standing goal of human-computer interaction has been to enable people to have a natural conversation with computers, as they would with each other.

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